Capital.com has expanded its operations in Bulgaria and increased its local headcount by 51% over the past year. The move is part of a broader plan to build specialised centres of excellence across key functions, with Bulgaria becoming the main hub for customer service.

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The expansion follows a strong third quarter in which Capital.com reported total trading volumes of $744 billion. Several asset classes showed growth despite seasonal moderation. Equity trading rose 5.2% quarter-on-quarter, while crypto securities increased 53.9%. FX and commodities declined 17.1% and 12.2%, reflecting seasonal trends.

Capital.com Invests €5M in Bulgaria Hub

The company said it will invest up to €5 million to develop its operational infrastructure, with a new office at Sofia’s Office X Business Garden.

The investment is aimed at creating a customer service centre of excellence and improving workplace conditions. The Bulgaria hub will support global clients with multilingual service and faster response times.

Eugene Lemesh, Chief People Officer at Capital.com, said “Bulgaria has been an important part of our growth story.” He added that the company has opened a new office in a key district and increased headcount by “more than 50%.”

He also noted that the firm is investing up to €5 million to create a “world-class customer service hub” and to combine technology talent in Poland with client support in Bulgaria.

Operates Hubs Across Eleven Locations

Capital.com operates two main hubs. Its technology and engineering centre in Poland employs more than 430 people. Its Sofia team has grown to 100 employees. The Bulgaria expansion is led by Elpida Gavril, Global Head of Operations, who oversees all operational functions, including customer service.

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The Sofia-based customer service team provides 24/7 multilingual support via email, phone, and live chat. The company said that average response times are under 60 seconds for chat and under two hours for email. Capital.com employs over 1,100 people across 11 locations, including London, Dubai, Limassol, and Melbourne.

Over 45 Million Trades Executed Quarterly

The company executed more than 45.7 million trades during the third quarter. It also expanded its market coverage by adding over 1,200 new instruments. Traders now have access to more than 4,500 CFDs across equities, indices, commodities, FX, and cryptocurrencies. Crypto derivatives are not available to UK clients.

Capital.com said it has increased its crypto CFD range to more than 400 instruments. The expansion includes major cryptocurrency pairs and a wider set of altcoins.