Pepperstone Appoints FP Markets’ Kim Reilly as Head of Client Experience

Pepperstone appointed Kim Reilly as its new Head of Client Experience. Reilly, a seasoned executive in the FX and CFD trading industry, joins from FP Markets, where she played key roles in client relations and partnerships.

Industry Expertise Brought to Pepperstone

According to Reilly’s LinkedIn profile, her career in financial services spans major brokerage firms, including FP Markets, IC Markets, and FxPro. At FP Markets, she held several leadership roles in both Cyprus and London, overseeing partnerships, customer journeys, and quality assurance.

Before that, she served as Global Head of Partnerships and Client Relations at IC Markets, gaining valuable insights into customer engagement and broker-client interactions.

Pepperstone’s decision to bring in Reilly reflects its commitment to improving client experience amid growing competition in the FX and CFD brokerage industry.

Based in London, Reilly will focus on refining the company’s client service strategies and optimizing customer interactions. Her background in learning and development at FP Markets also suggests a strong emphasis on training and quality assurance within her new role.

Expect ongoing updates as this story evolves.